Dear Customer,

As the Coronavirus (COVID-19) outbreak continues to challenge public health and business continuity, we here at Earth Networks want you to know we are fully prepared to make sure our customers, employees, and vendors stay safe and that you continue to receive the most accurate, up-to-date weather information and alerts.

We understand that our services are critical to saving lives, protecting property and keeping operations running smoothly. Therefore, our networks and data infrastructure have always been designed with redundancy and will continue to power and deliver our 24/7 alerting and forecasting products.

The Earth Networks team is committed to providing you uninterrupted service and support. We have asked our employees to avoid non-essential travel and have enacted a remote work policy as needed, but we remain here and fully engaged to assist you when you need us.

Because this outbreak is a rapidly evolving situation, we will continue to monitor federal, state, and local information and provide updates to you as necessary.

If you have concerns, please contact us through your regular channels of communication, our Customer Success Team and your Account Managers.

Sincerely, 

Rich Spaulding

CEO, Earth Networks