Getting started

Your installer will contact you shortly. Once your equipment has arrived, your installer will schedule a meeting with you to take place at the address of installation.

Once the location has been selected and approved, your new equipment will be installed.

If the installer does not contact you within one week of receiving your equipment, please feel free to contact your Customer Success Agent.

It is imperative that you share the following information with your technical support team and anyone else who is involved in the installation process.

Weather Station

  • The indoor equipment should be within 100-200+ feet of the outdoor equipment. This is dependent on the model purchased and can be discussed further with your installer.
  • Outdoor access to power is not needed for the equipment placed outdoors.
  • You will need to provide a hardline internet connection and electrical outlet for the indoor equipment.
  • Port 80, Port 9500 UDP and Port 9500 TCP outbound must be open to allow live weather data to transmit to the Earth Networks servers.
  • Please whitelist the following domains: Earthnetworks.com and enpd.us
  • If a static IP and/or proxy is required, please notify your Installer or your Customer Success Agent ahead of install.

Sferic Siren 

  • 120 or 240 VAC power and ground, from a fused AC disconnect to the power supply in the alert horn control cabinet, is required.

    You will need to provide a certified electrician to complete this step after or in conjunction with installation on all horns (base and remote).

  • A sturdy structure is needed for the base horn/mast mounting.
  • For remote horn locations with no structures, you will need to set site-supplied masts/posts into the ground for secure mounting ahead of the installation date. (Your technician will discuss with you further once these locations are identified.)
  • Remote horns will also need nearby access to power.
  • For the indoor portion of the system, please have available a hardline internet port and electrical outlet for your informer.
  • The system reaches the following URLs via Port 80 (all HTTP traffic): lightningalert.wxbug.net and earthnetworks.azure-api.net
  • If a static IP and/or proxy is required, please notify your Installer or your Customer Success Agent.
  • After your system is installed, it is recommended that you test your system monthly to ensure proper operation.

Camera

  • The indoor equipment will need to be within 200 feet of the camera.
  • Outdoor power is not needed for the camera.
  • Outbound access needs to be allowed on Ports 20 and 21 for FTP image transmission.
  • You will need to provide a hardline internet connection and electrical outlet for the indoor power over ethernet injector (PoE).
  • If a static IP and/or proxy is required, please notify your Installer or your Customer Success Agent.
  • Live video option - One of the features of your Earth Networks HD camera is its ability to broadcast live video. This is extremely useful to our TV partner in your area. They will be able to utilize your site more often with this added feature.

    To enable this, you’ll need to ask your IT staff to create a firewall rule that port forwards an external IP address to the internal IP address of the camera. TCP port 80 is the default port that needs to be opened, however we can be flexible if that port is not available for use.

For Your HD Display

The HD display has the ability to use either a hardline internet connection or wireless internet. The Display reaches the following URLs via Port 80 (all HTTP traffic):

  • http://fonts.googleapis.com
  • http://fonts.gstatic.com
  • http://apps.earthnetworks.com
  • http://lcd.earthnetworks.com
  • http://pulse.earthnetworks.com
  • http://instacam.earthnetworks.com
  • http://a.sgiv.api.earthnetworks.com
  • http://b.sgiv.api.earthnetworks.com
  • http://c.sgiv.api.earthnetworks.com
  • http://d.sgiv.api.earthnetworks.com
  • http://api.tiles.mapbox.com

*Please note that the above URLs have extensions on the end when utilized by the display.

The display comes with a stand.  We do not provide or install wall mount devices. 

Maintenance

If you have purchased Maintenance, and you experience an issue with your hardware following your installation, please reach out to your Customer Success Agent.

Please keep in mind, it is the responsibility of the customer to perform basic troubleshooting steps with a support representative before a field technician will be sent to the site for repairs.  This troubleshooting helps diagnose the issues remotely so that, if a visit is still needed, we are able to send the proper equipment with the technician.  There is the potential that a follow-up visit may be needed if a diagnosis ahead of the visit doesn't provide the full detail of the impact on the equipment.  We try to prevent multiple visits in order to save you time and ensure an efficient path to resolution.

Support

Visit https://support.earthnetworks.com/ for helpful documents related to these products.

For technical assistance please contact your Customer Success Agent. You may also call 1-800-544-4429 or via email at Support@EarthNetworks.com.